Frequently Asked Questions (FAQ)
- What is the return policy?
You can find our return policy here.
- What are the shipping options?
Our products typically ship via standard ground to save you money. Please contact us prior to your order if you require faster shipping.
- Why are some items shipping separately?
Some items, such as clothing and promotional products, are made on-demand and ship directly from the supplier. Occasionally, we may also drop-ship a product from a supplier that is not in stock, but we do strive to keep as much inventory as possible on hand to ship.
- What are the international taxes, duties, etc., that I have to pay?
The purchaser is responsible for any taxes or duties on orders shipped into their country.
- When will I receive my order?
Orders of in-stock products typically ship next business day. After that, the time depends on the shipping service and your location. Please check the tracking number provided for estimated arrival time.
- What do I do if I never received my order?
Please contact us.
- What do I do if I receive a defective order?
We strive to inspect products prior to shipping, but we are unable to inspect clothing and products from on-demand suppliers, so please contact us if you have a problem. *Natural fiber ropes are hand crafted, and as such may occasionally contain minor imperfections which are not defects.
- How do I make changes to an order I’ve already placed?
Please contact us and we will do our best to accommodate you if possible.
- Where are you located?
[clap clap clap clap] Deep in the heart of Texas.
- How do I contact your company if my question isn’t answered here?
Please use our contact form or email orders@shibarisupply.com directly.